Terms and conditions
of the Alain Wolf Coaching Sàrl company

Article 1 General

The terms and conditions of the Alain Wolf Coaching Sàrl (hereafter « T&C ») are valid as long as there is no other imperative and divergent regulation applicable to a specific service or performance or to a specific group of persons.

Article 2 Alain Wolf Coaching Sàrl performances

The updated catalogues, the T&C and Alain Wolf Coaching Sàrl (hereafter AWC Sàrl)’s website provide informations on the extent and the specific terms of use of the performances offered by AWC Sàrl.

In order to provide his services and performances, AWC Sàrl is free to make use of third parties.

The specific offers that are not displayed in the updated catalogues nor on AWC Sàrl’s website can be offered at any time by AWC Sàrl. The present T&C fully apply to these specific offers, unless explicitely planned otherwise.

Article 3 Customer’s duty

The customer is responsible of the payment, before the date specified in the contrat, of the performances and services he bought.

The customer obliges himself to keep securely any document, password, identification code transmitted or obtained through AWC Sàrl, within the framework of the contract between the company and the customer. The customer obliges himself in particular, not to make these documents, passwords or identification codes accessible to third parties, without the prior explicit consent of AWC Sàrl.

The private customer obliges himself to use every services and performances provided by AWC Sàrl solely for his exclusive and private use.

The commercial customer obliges himself to use every services and performances provided by AWC Sàrl solely for internal use. He cannot, in any way, share the services and performances provided by AWC Sàrl with any partner, subcontractor, external representative or external agent.

The customer obliges himself to keep any document, password, identification code safe and secured.

The customer obliges himself to use the services and performances provided by AWC Sàrl in truthful accordance with the concluded contract and in the limitations of the law.

Article 4 Price & Coaching Rules

The price is determind on a case-by-case basis, in the contract between the customer and AWC Sàrl.

In particular, when the customer concludes a « Coaching » contract with AWC Sàrl, the customer is made aware of the points below.

Ask Alain A Question Coaching:

If the customer doesn’t send his question within 30 days to the private email address that he received, the customer loses his right to ask a question.

Virtual 1 on 1 Coaching With Alain Wolf

a) If he does not show up to the coaching session or does not notify his absence at least 48 hours prior to said session by email, it will be billed to the customer.
b) The customer can reschedule the coaching session by sending an email to coaching@theachieved.com at least 48 hours before the coaching session. Each session can be rescheduled at most 1 time.

Article 5 Data protection

AWC Sàrl ensures the processing of data in accordance with the legislation in force and, in particular, the swiss data protection law. AWC Sàrl may collect, record and process only the data which are necessary for the realization, maintenance and development of the services and performances addressed to the customer.

The customer gives his consent so that AWC Sàrl can use the data collected through conclusion and execution of the contract.

The customer gives his consent so that AWC Sàrl can communicate the relevant data to third parties, in particular for recollection purposes.

AWC Sàrl undertakes not to transfer customer data to third-party marketing companies or to third parties trading personal data.

Article 6 Intellectual property

For the duration of the contract, the customer obtains a non-transferable and non-exclusive right to use the services and products made available to him/her by AWC Sàrl. The content and extent of these rights derives from the contract. AWC Sàrl retains all intellectual property rights existing or resulting from the performance of the contract related to its services and products.

The customer taking part in any seminar, conference or « live » event offered by AWC Sàrl explicitly renounces his/her rights to the image and allows AWC Sàrl to use the images taken during seminars, conferences or « live » events for the purpose of promotion, marketing and training, within the frame of AWC Sàrl activities.

 

The customer taking part in a seminar, conference or « live » event offered by AWC Sàrl may have his/her right to the image retored and ask for images taken of himself/herself to be blurred, if he/she requests it in written form, five days prior to the seminar, conference or « live » event, to the following adress :

support@alainwolfcoaching.com

Article 7 Limitation of use

AWC Sàrl is committed to ensuring the highest availability of its online services. However, AWC Sàrl can not guarantee the uninterrupted operation of its infrastructure and its services and products.

Article 8 Responsibility

In the event of a breach of contract, AWC Sàrl is responsible of any proven damage, unless it proves that it has not committed any fault.

AWC Sàrl is not liable for any damage cause by slight or severe negligence or any damage cause by slight or moderate fault.

Anyhow, the liability of AWC Sàrl is excluded in the event of indirect damage, loss of profit or missed gain. It is also not liable for damages caused by the client’s unlawful or non- contractual use of its services and products.

AWC Sàrl assumes no responsibility for any temporary or total disruption to the performance of its services, due to force majeure. In particular, power outages and the impossibility of access to AWC Sàrl’s products and services due to a government’s doings are regarded as cases of force majeure.

Article 9 Termination of the contract

The contract between the customer and AWC Sàrl is a contract of mandate, unless otherwise stated.

Coaching contract
Either party may terminate the contract at any time by informing the other party in written form. In the event of termination by the customer of a coaching contract containing a package of services either fully, partially or not consumed at all, the latter agrees to be charged a cancellation fee up to a fixed amount of eighty swiss francs (CHF 80.–).

Sale of products on the website theachieved.com
Any product purchased from AWC Sàrl is issued electronically. Consequently, no product sold and delivered can be reimbursed to the customer in any way, except products with defects.

Refund
The services and performances provided by AWC Sàrl will be refundable, as long as an offer providing a refund clause was offered by the company through promotion of a special offer.

In the event that AWC Sàrl refunds any amount to the customer, the refund period is thirty days from the actual cancellation in written form.

Refunds related to “Ask Alain A Question Coaching”:

a) If the customer doesn’t ask his question by sending it to the special email address he received, he loses the right to ask a question and no refund will be issued.
b) After completing the payment, the customer can cancel the “Ask Alain A Question Coaching” by sending an email to coaching@theachieved.com within 24 hours if they haven’t sent their question, and they will be issued a full refund.
c) After the customer has sent his question to the email address, no refunds will be issued.

Virtual 1 on 1 Coaching With Alain Wolf

After booking a paid coaching session with Alain Wolf, no refunds will be issued. A session can be rescheduled once if an email is sent at least 48 hours in advance to coaching@theachieved.com

 

Article 10 Jurisdiction and applicable law

The contract is subject to the exclusive application of Swiss law and may be interpreted only by reference to it.

Should any of the previous articles of the present T&C be declared invalid or unenforceable by a court, or competent governmental authority, the other articles of the present T&C shall in now way me affected of diminished.

Any dispute between the customer and AWC Sàrl must be submitted to the jurisdiction of the headquarter of AWC Sàrl in Lausanne, Switzerland, except in the case of an imperative jurisdiction provided by the law.

 

Done in Lausanne, March 1, 2022